Returns & Exchanges
Effective date: September 9, 2026
At Sofas At Cost, you inspect your furniture in your home before making payment. This policy explains when an order may be declined, when a purchase becomes final, and how we handle qualifying damage or defects.
Declining Furniture at Delivery
Please inspect the furniture carefully at delivery, including its color, size, condition, pieces, and overall appearance.
If you are not completely satisfied, you may decline the furniture for any reason before accepting it. We will take it back immediately. You will not be charged for the furniture or the $60 delivery fee.
Final Sale After Acceptance
Payment is collected only after you inspect and accept the furniture. Once you have accepted and paid for it, the purchase is considered final.
We do not accept returns or provide refunds for a change of mind after furniture has been accepted and paid for. Damaged or defective furniture may qualify for an exchange as described below.
Damaged or Defective Furniture
If you discover damage or a defect after accepting the furniture, contact Sofas At Cost within 14 calendar days of delivery.
Please provide:
- Your full name and telephone number
- Your order number
- The delivery date
- A description of the problem
- Clear photographs or video showing the damage or defect
After reviewing the information, we will arrange an exchange for furniture that qualifies as damaged or defective. When available, the replacement will be the same item. If the same item is unavailable, we will work with you to arrange a suitable replacement or another appropriate resolution.
Items Not Covered
Our damage and defect exchange policy does not cover:
- Damage caused after delivery by misuse or accidents
- Damage caused by pets
- Stains, spills, cuts, or burns occurring after delivery
- Damage caused by improper cleaning products or methods
- Damage caused by moving, modifying, or improperly assembling the furniture
- Normal wear and tear
- Natural variations in leather, fabric, stitching, wood grain, or color
- Minor color differences caused by lighting, photography, or device screens
Nothing in this policy limits any rights or remedies available under applicable law.
Order Changes and Cancellations
If you need to change or cancel an order before delivery, contact us as soon as possible. There is no charge for cancelling an order before delivery.
How to Contact Us
For a cancellation, damage report, or exchange request, call (916) 633-3253, email info@sofasatcost.com, or use our Contact page. Include your name, telephone number, order number, and the details needed to review your request.
For delivery fees, scheduling, and service-area information, see Delivery & Shipping.