Privacy Policy
Effective date: September 15, 2026
Sofas At Cost respects your privacy. This Privacy Policy explains what information we collect through https://sofasatcost.com/, how we use it, when it may be shared and the choices available to you.
By using our website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when you:
- Place an order
- Submit a contact form
- Contact us by telephone, email or another method
- Request delivery, support, an exchange or other assistance
This information may include:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order number
- Products ordered
- Delivery instructions
- Messages and other information you provide to us
Payment Information
Payment is collected only after you inspect and accept the furniture at delivery. We accept cash, Zelle, or credit card upon delivery. Credit card payments have a 2.6% surcharge, calculated by Square at delivery. Debit cards are not surcharged.
Our website does not collect or store credit-card information. Card payments at delivery are processed by Square and are subject to Square’s privacy practices.
Payments made using Zelle are also subject to the privacy practices of Zelle and the participating financial institutions involved in the transaction.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- General geographic area
- Website interactions
- Cookie and analytics identifiers
- Security and error-log information
This information helps us operate, secure and improve the website.
How We Use Information
We may use collected information to:
- Process and manage orders
- Arrange and complete deliveries
- Communicate with customers
- Respond to questions and requests
- Handle cancellations, damage reports and exchanges
- Maintain business and tax records
- Improve our products, services and website
- Understand how visitors use the website
- Prevent fraud, abuse and security incidents
- Diagnose technical problems
- Comply with legal obligations
- Enforce our policies and protect our legal rights
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember shopping-cart contents and preferences
- Support WooCommerce checkout features
- Understand website traffic and visitor activity
- Improve website performance
- Prevent fraud and protect the website
You can control or delete cookies through your browser settings. Blocking some cookies may prevent certain website functions, including the shopping cart or checkout, from working correctly.
Google Analytics and Site Kit
We may use Google Site Kit, Google Analytics and related Google services to understand how visitors find and use the website.
These services may collect information such as your device type, browser, approximate location, pages viewed and interactions with the website. Google may process this information according to its own privacy policies.
You can learn more about Google’s privacy practices at https://policies.google.com/privacy.
WooCommerce and WordPress
Our website uses WordPress and WooCommerce to display products, manage shopping-cart activity and process orders.
When you place an order, WooCommerce may store the personal and order information needed to manage the transaction, arrange delivery, provide customer service and maintain required business records.
Hosting, Security and Technical Providers
Our website uses hosting, caching, security and technical service providers to operate the website and protect it from malicious activity. These providers may process technical information such as IP addresses, request information, security logs and device information as necessary to provide their services.
We may also use email, analytics, website-maintenance and other service providers that process information only as needed to provide services to us.
When We Share Information
We may share information with service providers when reasonably necessary to:
- Host and secure the website
- Operate WordPress and WooCommerce
- Process and manage orders
- Arrange deliveries
- Provide customer support
- Send transactional communications
- Analyze website performance
- Maintain business records
- Comply with legal requirements
We may also disclose information when required by law or a valid legal request, or when reasonably necessary to protect our customers, business, property or legal rights.
Sale of Personal Information
Sofas At Cost does not sell personal information in exchange for money.
Third-party services used on the website may collect technical or analytics information according to their own privacy policies. We recommend reviewing the privacy settings and policies provided by those services.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete orders and deliveries
- Provide customer service
- Handle exchanges or disputes
- Maintain accounting, tax and business records
- Meet legal requirements
- Protect against fraud and security incidents
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical and organizational measures to protect personal information.
However, no internet transmission or electronic-storage method is completely secure. We cannot guarantee absolute security.
Your Privacy Choices
Depending on applicable law, you may request that we:
- Tell you what personal information we maintain about you
- Correct inaccurate information
- Delete information, subject to legal and business-record exceptions
- Explain how information has been used or shared
We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.
To submit a privacy request, contact us using the information provided at the end of this policy. Please write Privacy Request in your message and provide enough information for us to identify and respond to your request.
Do not send sensitive financial information through the contact form or by email.
Do Not Track and Online Tracking
Some browsers provide a “Do Not Track” signal. Because there is not a universally accepted standard for responding to these signals, our website may not respond to traditional Do Not Track signals in every circumstance.
Third-party analytics and service providers may collect information about website activity over time according to their own privacy practices and available controls.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the website, please contact us so we can review and delete it when appropriate.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their content, security or privacy practices.
We encourage you to review the privacy policy of each third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, business practices or legal obligations change.
When changes are made, we will publish the revised policy on this page and update the effective date at the top. We encourage visitors to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact Sofas At Cost:
Email: info@sofasatcost.com
Phone: (916) 633-3253
Contact page: https://sofasatcost.com/contact/